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空调售后服务的内容
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空调售后服务的内容
Contents of air conditioning after-sales service
空调包括家用空调和商用空调，它们的售后服务是有区别的。家用空调售后服务包括三包政策(包修、包换、包退)、免费安装政策。其中，三包政策服务是要在国家规定的三包期限内，具体应用范围可以参考空调具体的使用说明书。免费安装政策包括免费安装的范围以及什么情况下实行收费安装。
Air conditioning includes household air conditioning and commercial air conditioning. Their after-sales service is different. Household air conditioning after-sales service includes three-package policy (guarantee repair, replacement, return), free installation policy. Among them, the three-package policy service is to be provided within the three-package period stipulated by the state, and the specific application scope can refer to the specific instructions for the use of air conditioning. The free installation policy includes the scope of the free installation and under what circumstances the free installation will be implemented.
商用空调的售后服务只有包修和收费维修。在空调服务行业，商业部在2011年统一了安装、拆装和清洗三大服务标准，对其售后服务进行指导。
The after-sales service of commercial air conditioners is only contractual repair and fee-based maintenance. In the air-conditioning service industry, the Ministry of Commerce unified the three service standards of installation, disassembly and cleaning in 2011 to guide its after-sales service.
空调售后服务的流程
Air conditioning after-sales service process
空调的售后服务是从顾客——公司——顾客——公司的一系列过程，顾客报单到公司维修点后，公司接单派人来处理，然后顾客对公司的售后服务反馈，进行评价打分。在这个过程中，售后服务的公平和便捷是非常重要的，这就要求高素质的服务人员，也就是除了服务态度良好外，对专业性和要求较高。
Air-conditioning after-sales service is a series of processes from customer-company-customer-company. After the customer report arrives at the company's maintenance point, the company receives the order and sends the person to process it. Then the customer gives feedback to the company's after-sales service and evaluates and scores it. In this process, the fairness and convenience of after-sales service is very important, which requires high-quality service personnel, that is, in addition to good service attitude, professional and higher requirements.
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